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Five retail industry top tips healthcare organisations can leverage to help...
New Government regulations mean that all acute NHS Trusts are now required to ask both inpatients and Emergency Department patient’s one standard question known as the Friends and Family Test. The test...
View ArticleHow does Empathica take the Customer Experience into account when it comes to...
Listen to Simon Palmer, Chief Technology Officer, speak about how Empathica takes the customer experience into account when it comes to product design and development. In this video Simon explains: Why...
View ArticleEmpathica Featured in About.com: Retail Trends to Watch in the Second Half of...
As we enter the second half of 2013 and beyond, it is becoming even more critical that retailers effectively leverage all sources of customer feedback, regardless of the source – whether it is through...
View ArticleEmbrace the Customer Feedback Revolution to Drive Change for Your Brand
Fresh from the 4th Retail Bulletin Customer Loyalty Conference, Gary Topiol, Empathica’s EMEA managing director, shares his insight into the changing face of customer feedback and advises how brands...
View ArticleSo What Exactly is Text Analytics?
Listen to Jason Dea, Director of Product Marketing, explain what Text Analytics and Natural Language Processing is. Learn how you can use these powerful solutions to: Gain insights gathered from...
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7 ways to win the attention of your distracted customers
Brick-and-mortar retailers now not only have to compete with their competitors but also their online counterparts for customers’ attention. This poses a challenge for retailers — how do you keep...
View ArticleRoyal Baby Buzz Highlights Importance of Great Patient Care
Empathica’s Sue Hedaux advises on how to create great patient experiences within the NHS. read more »
View ArticleTurn Back To School Seasonal Shoppers Into Loyal Brand Advocates
It seems that retailers are kick starting their back to school promotions earlier and earlier every year. In fact, this year’s push started a mere week after school ended in some regions of the...
View ArticleFrom Comments To Actions – Why Listening Is Not Enough
Collecting customer feedback is not enough if you don’t act on it. How can you turn everything that is said about you into action at each and every one of your locations?read more »
View ArticleDon’t Focus On What You Do. Focus On Why You Do It.
Steve Prodger explains the core fundamentals behind Menchie's success and how their approach can be applied to any organization and its customer experience approach.read more »
View ArticleTurn Back to School Seasonal Shoppers Into Loyal Brand Advocates
This busy back-to-school shopping season can be a critical time in which to increase visibility and further engage customers while providing momentum for the remainder of the year and beyond. Here are...
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Customers think in terms of journey, not touchpoints
Do you sometimes have the best experience with a company’s call center representative and then have the worst experience on its sales floor? Would you give your overall experience with this company a...
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Give customers the choice to start their journey on one channel and finish it...
Retail continues to change at a dramatic pace as consumers continue to embrace digital technologies and raise their expectations. Many retailers begin to wonder, what is the future of retail. This...
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Five Ways You Can Reach The Digitally Connected Customer
Digital technologies have changed the way people share information and interact with brands. Consumer behavior is evolving so rapidly, how can brands keep up and reach these digitally connected...
View ArticleStill Pushing Paper?
Before you leap into the familiar with using paper questionnaires read the blog from Sue Hedaux about the five factors you should consider.read more »
View ArticleTesting Times For Improving NHS Patient Experience
Rising demand for public services, changing population demographics and tightened budgets have transformed the environment in which the public sector operates. Sue Hedaux takes a close look at the...
View ArticleLoyalty Cards: The Be All, End All for Customer Loyalty?
News this summer of Midwest supermarket chain, Jewel-Osco, dropping its loyalty card program created some significant waves and controversy. Many believe that loyalty card is the answer to driving...
View ArticleTips To Turn Christmas Shoppers Into Loyal Customers
With stories of Black Friday UK shopper mayhem all over the news closely followed by Cyber Monday, it’s clear the Christmas shopping season is well and truly upon us. Scores of customers are headed to...
View ArticleStaff Engagement Is Key To Improving Patient Experience
With an ever increasing focus on improving services within the health sector, staff engagement is an essential ingredient in the NHS meeting the challenges it currently faces. While the focus on...
View ArticleOvercoming the Challenge of Delivering Great Multi-Cultural Customer Experiences
Consistent delivery of a great customer experience in a multi-market, multi-cultural environment is a multi-faceted challenge. The specifics that define a great customer experience vary by country; but...
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